For state Departments of Transportation
Modern permitting for state DOTs
Issue, manage, and analyze land-use and right-of-way permits on a platform that matches how your bureau actually works, with AI handling the friction-heavy parts.
Built for DOTs
The bureau is the product, not an afterthought.
ROW & Utilities, Construction Permits, Access Management: PermitServAI models the parallel review tracks, conditional branching, SLA timers, and conditions libraries your staff already use, instead of forcing your process into a generic form builder.
Permit types
Six permit types out of the box, unlimited custom.
Right-of-Way & Utilities
Multi-track parallel review across engineering, traffic, utilities, and legal with encroachment fees and restoration conditions.
Construction & Traffic Engineering
Two-stage engineering and traffic review with percentage-of-project fee calculation.
Access Management
Sequential engineering → sight distance review for driveway and access point permits.
Environmental & Drainage
Environmental compliance and hydraulic review for stormwater, erosion control, and wetland impacts.
Outdoor Advertising & Commerce
Zoning compliance and traffic safety review for billboards, signs, and digital displays.
Commercial Vehicle Operations
Route analysis and weight compliance for oversize, overweight, and superload vehicle permits.
Clone any default, edit its form schema and workflow in-app, and version it. In-flight permits stay on the version they were created with.
Beyond permits
A unified platform for every land-use workflow.
One login, one tenant, one audit trail across the full agency-services stack — so staff aren't bouncing between systems and citizens aren't chasing status across portals.
Inspections
Full inspection lifecycle — request, schedule, field checklists with code citations, photo evidence, re-inspections. Configurable inspection-type catalog per tenant.
Licensing & Renewals
Contractor and business licensing with insurance / bond / certification tracking, verification, one-click renewal, and automated expiry reminders.
Code Enforcement
Case management for violations and citations — categories, compliance deadlines, fines, and anonymous complaint intake.
Planning & Public Notices
Public hearing notices with comment windows and a citizen-facing portal for transparency and civic engagement.
Public Permit Lookup
Self-service permit status at a public URL — no login required. Reduces call volume to the office.
AI that pulls weight
11+ ways AI takes the weight off your bureau.
From the counter to the inspector's tablet to the director's dashboard, AI is wired into the moments where it actually pays off — not a chatbot bolted onto the side.
Intelligent Intake
Conversational form-filling that maps plain answers to the right fields — eliminating manual data entry at the counter.
AI Document Processing
Vision AI reads site plans, surveys, plats, insurance certs, and sheet indexes — extracting structured data and flagging intake issues before review.
Version Compare
AI-summarized “what changed” between document versions. Saves hours on resubmittals.
AI Reviewer Copilot
Seven modes — summary, conditions, risk flags, next action, decision letter, applicant update, drafted corrections — tailored to each reviewer's discipline.
Completeness Check
Pre-submission validation catches missing fields and doc/form inconsistencies before assignment.
Applicant Q&A
Citizens get instant answers about status, requirements, and process — without calling the office. Structurally locked to public fields; never exposes internal notes.
Smart Permit Routing
Applicants describe their project in plain English; AI recommends the right permit type. They don't need to know your taxonomy.
Natural-Language Analytics
Directors ask questions in plain English and get real charts — plus the SQL behind every answer.
Conflict & Clash Detection
Cross-permit and PostGIS spatial-overlap checks — nightly and on demand — catch zoning, setback, and overlay conflicts automatically.
Semantic Search
Search across all permits, documents, and code by meaning, not just keywords.
Workflow engine
A workflow engine that matches how your bureau actually works.
Parallel review tracks, conditional branching on application data, SLA timers with escalation, and a conditions library applied at approval. Every state change is append-only and audited. The history is the source of truth.
White-labeling
Branded for your agency.
Your logo, colors, and favicon. A subdomain or your own custom domain with automatic SSL. Even the vocabulary: call it a permit, an authorization, an encroachment, or a license. Applicants never see “PermitServAI.”
Security & compliance
Built for SOC 2 in year one, FedRAMP Moderate when you need it.
Audit logging on every state change, login, and permission change; encryption at rest and in transit; MFA; per-tenant schema isolation; data export. The architecture targets SOC 2 Type II in year one and FedRAMP Moderate when the first government customer requires it — built for that destination from day one, with deployment portability to Azure (including GovCloud) verified by every CI build.
Pricing
14-day full-functionality trial.
Try the whole platform for two weeks, then move to a contracted agreement through alent.net. No feature gates during the trial.
About
Built by alent.net.
PermitServAI is built and sold by alent.net, the team behind FormServ AI. Public-sector software that respects how agencies actually operate.